Enter search criteria
The Expert Connect Trade Helpdesk gives your team direct access to trusted customs and international trade expertise. Business Members of the Chartered Institute make confident decisions with our expert support – and you could too.
When uncertainty arises, get trusted, practical guidance on day-to-day international trade queries. With our support, you can make informed decisions with confidence, reduce compliance risk, avoid costly mistakes and keep your goods moving.
Exclusively for Chartered Institute Business Members, the Expert Connect Trade Helpdesk acts as an extension of your team. Access guidance from experienced customs and trade experts on everything from documentation requirements to regulatory and compliance issues. Avoid spending hours researching answers internally. Instead, turn to our helpdesk to get the clarity you need to make confident decisions.
If you’re already a Business Member with us, access the Expert Connect Trade Helpdesk now by logging in. If you’re not currently a Business Member, explore our full range of benefits and apply today.
Trusted expertise: Access guidance from Chartered Institute trade professionals with real-world experience and practical knowledge. We can help you navigate complex trade requirements with confidence while reducing the risk of costly compliance errors.
Convenient digital access: Submit enquiries anytime through our online form and attach supporting documents. This provides our experts with the context they need to deliver you detailed and tailored guidance.
Fast, guaranteed responses: Choose the membership level that matches your needs and receive expert guidance within one or two business days (dependent on your membership tier). Minimise disruption, avoid shipment delays and keep your business moving with our guidance.
A record you can revisit: Receive a written response tailored to your enquiry within your guaranteed membership response time of one or two business days.
Whether you're dealing with a routine compliance question or seeking clarification on a documentary requirement, our experts can provide practical guidance to help your team move forward with confidence, reduce compliance exposure and avoid unnecessary delays.
Our helpdesk support covers the full spectrum of international trade compliance, including:
The Expert Connect Helpdesk provides guidance on general international trade and customs queries. It is designed to help you find answers to day-to-day trade questions and make informed decisions with confidence. It is not a consultancy service and does not provide detailed analysis or project-based support. Please see our terms and conditions. For more in-depth consultancy and project-based support, we provide expert Advisory services - which you would enjoy an exclusive discount on as a Business Member.
The number of helpdesk enquiries available to you and your team will depend on your chosen Business Membership level. If you require more than your entitlement of enquiries, you can purchase more by logging in to your Business Member account.
Our experts will respond during standard operating hours: 8:30 - 17:00 Monday to Thursday and 8:30 - 16:00 on Fridays (we are closed on UK bank holidays).
Empower your team to manage risk, stay compliant and trade with confidence.
Apply to join our Business Member community today. Once approved, start strengthening your team's cross-border capability immediately.
